Thanks to the native integration of the Lumen SDK inside the app, network access at sea becomes invisible and immediate. It removes login barriers for passengers, cuts IT support tickets, and unlocks advanced monetization directly from the application your guests already use on board.
No external browser to open and no password to remember. The guest downloads the cruise line app, enters travel details, and thanks to our SDK the smartphone is automatically enabled to connect to the fleet network for the entire cruise.
By moving customer onboarding directly into the application through the SDK, manual credential typing errors and access friction are removed, dramatically reducing the flow of unhappy passengers at the onboard help desk.
Drive downloads of the official brand app by making Wi-Fi an immediate benefit. Once users browse through the SDK integration, you gain more digital touchpoints for geolocated push notifications, onboard purchases, and targeted promotions.
The Lumen SDK automatically and securely configures the Passpoint Wi-Fi profile on the device with the ship app installed. When the guest comes on board, the smartphone recognizes the network and connects instantly and securely, without requiring any action from the user.
For passengers who are not yet registered, Lumen Cruise offers a flexible captive portal inside a Walled Garden environment. The user can freely browse the ship's essential services, for example to download the app itself, or purchase maritime internet top-up packages. Once the app is installed, the SDK takes over and automates subsequent access.
How do you connect a laptop or tablet without the app installed? The flow is immediate: the user joins the Wi-Fi from the secondary device and, through the landing captive portal, sees a dynamic encrypted QR code. By scanning the code with the smartphone that has the app installed, internet access is securely authorized without typing credentials in plain text.
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