Hospitality

The most complete and innovative Wi-Fi service for the hospitality and food service sector

Turn Wi-Fi into a premium service for your guests

LUMEN Hospitality is the enterprise Wi-Fi platform designed to deliver smooth and secure connectivity, native PMS integration, dedicated policies for guests and events, and compatibility with advanced authentication systems such as Dynamic PSK and Passpoint™. Connectivity becomes a concrete and measurable competitive advantage.

Network Design: a tailor-made Wi-Fi network

We design and manage custom Wi-Fi infrastructures for every hospitality venue, with full coverage, high performance, technical site analysis, issue resolution, and proactive 24/7 monitoring.

The turning point: Wi-Fi as an extension of the mobile network

Dynamic access segmentation, dedicated profiles for guests and staff, captive portal for common areas, DPSK for in-room access, and Passpoint™ for more automated and intuitive device management.

Security and user experience without compromise

Guests receive personalized access and a true "home-like" experience thanks to dedicated keys, PMS integration, self-provisioning, and Personal Area Network features for private and secure browsing, even with IoT devices or consoles without a browser.

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Smart TV and in-room entertainment

Instant streaming from personal devices, access to the most-used apps, customizable interface, centralized cloud management, and PMS integration for tailored messages and services in every room.

Cybersecurity for service continuity

Protection of sensitive data, 24/7 monitoring, specialist support, GDPR and NIS2 compliance, reduced operational risk, and stronger facility resilience through advanced SIEM services.

Control, analytics, and strategic value

The Wi-Fi network is not just connectivity: it is a tool to improve the guest experience, simplify operations, collect useful data, and support more effective decisions for marketing, services, and loyalty.

Automatic Wi-Fi recognition and access for registered guests

Automatic recognition and connection to the Wi-Fi service for all guests who have registered at least once.

Use of collected data for personalized communication campaigns

Personal data collected through the Wi-Fi network, once the required consents have been obtained from guests as provided by EU Regulation 679/2016 (GDPR), can be used for highly personalized engagement and communication campaigns.

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Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo
Hospitality logo