LUMEN Hospitality is the enterprise Wi-Fi platform designed to deliver smooth and secure connectivity, native PMS integration, dedicated policies for guests and events, and compatibility with advanced authentication systems such as Dynamic PSK and Passpoint™. Connectivity becomes a concrete and measurable competitive advantage.
We design and manage custom Wi-Fi infrastructures for every hospitality venue, with full coverage, high performance, technical site analysis, issue resolution, and proactive 24/7 monitoring.
Dynamic access segmentation, dedicated profiles for guests and staff, captive portal for common areas, DPSK for in-room access, and Passpoint™ for more automated and intuitive device management.
Guests receive personalized access and a true "home-like" experience thanks to dedicated keys, PMS integration, self-provisioning, and Personal Area Network features for private and secure browsing, even with IoT devices or consoles without a browser.
Instant streaming from personal devices, access to the most-used apps, customizable interface, centralized cloud management, and PMS integration for tailored messages and services in every room.
Protection of sensitive data, 24/7 monitoring, specialist support, GDPR and NIS2 compliance, reduced operational risk, and stronger facility resilience through advanced SIEM services.
The Wi-Fi network is not just connectivity: it is a tool to improve the guest experience, simplify operations, collect useful data, and support more effective decisions for marketing, services, and loyalty.
Automatic recognition and connection to the Wi-Fi service for all guests who have registered at least once.
Personal data collected through the Wi-Fi network, once the required consents have been obtained from guests as provided by EU Regulation 679/2016 (GDPR), can be used for highly personalized engagement and communication campaigns.
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